5012 Lee Jay Court│ Capitol Heights, MD 20743 │Home: (678) 637-3460 │ Email:hawk036555@aol.com

 

 

Versatile and dynamic professional, offering solid experience in improving the quality and delivery of services as well as enhance department efficiencies amidst fast-paced working environments. Demonstrate strong track record of streamlining organizational processes and procedures.Possess adeptness in on-time delivery of projects, ensuring compliance with all quality and safety specifications. Competent at identifying inefficient processes and implementing reliable and cost-effective solutions, while providing hands-on technical support.

 

 

·                      Project Management

·                      Service Delivery

·                      Conflict Resolution/Disputes

·                      Implementation

·                      Troubleshooting Techniques

·                      Coordination and Tracking

 

 

Telecom Contractor                                                                                                  DC Metro Area

Telecom Provisioning/Implementation/Project Coordinator              2009 –2013

·         Contract administration and key deliverables for ATT, Time Warner, Arbitron, and the US Judiciary Courts

·         Issuing circuit ASRs to LEC/ILEC using various ILEC and CLEC web interfaces from conception to completion which include analysis, order verification and detailed tracking/documenting

·         Tracked and coordinated LEC CNR (Customer Not Ready) jeopardies; launched deadlines for New Site Builds and new carriers

·         DesignedXng to map routes to network elements, add equipment and facilities

·         Responsible for invoices from wireless and wireline telephone providers, verifying accuracy of billing/submitted for payment, prepare dispute claims and monitored trouble tickets in Remedy

·         Programmed, configured and shipped Blackberry phones, Air cards and broadband routers to remote employees. Assisted in troubleshooting and resolution of configuration and usability issues.

·         Issued orders via U.S. Judiciary Telecommunications Ordering, Reporting, and Inventory System (TORIS) which include new circuit/sites, activations, deactivations, change orders, move orders, port speed/bandwidth upgrades, router add-ons, and new access for various vendors, accountable for weekly status reports to Project Managers.

 

Department of Veteran Affairs/Verisolv Technician                            Washington, DC                            Contractor:Telecom Billing Analyst                             2008

·         Reviewed department wide Sprint bills for accuracy before FTS2001/Network crossover,

·         Performed CSO/Access database comparison of all services and features of FTS2001 invoices, coordinated location identifiers with billing account codes. Worked with VA Designated Agency Representatives (DAR) to reconcile invoice discrepancies

·         Determined non-active circuits, processed termination requests through telecom staff and processed bills for payment, Identified invoice owners.

 

Sprint/Ericson/Sapphire Technician                                                                                    Columbia, MD                                        Contractor:Backhaul Coordinator                     10/2007-2/2008

·         Managed site specific schedules for entire market to ensure that necessary tasks occur when required

·         Engaged all deployment disciplines to support overall project coordination activities, workflow, and ensured that the market 4G project timeline objectives were achieved

·         Incorporated site specific backhaul service technology direction from Sprint Interconnection Solutions into the overall scheduled planning process

·         Initiated provisioning process. Validated addresses via Siterra and issued inquiries for

 

 

facilitiesvia CSG, entered service request via FACTS application to initiate the backhaul service provisioning workflow process. Updated FST databases with pertinent information related to the FOC and order flow process

 

Neustar Inc. / Infinite Computer Solutions, Inc.,                                                         Rockville, MD                        Contractor: Provisioner Tier II                                             05/2006- 03/2007

·         Responsible for order management by submitting and tracking LSR/ASR’s from inception to completion using various ILEC/CLEC interfaces on behalf of Vonage. Proactively managed the delivery of service to end-users by monitoring order progress, order fulfillment and

billing using Convergys. Updated various databases with pertinent information related to

the FOC and order flow process. Resolved escalated orders; assisted in the activation of telephone numbers in built subscriptions and resolved conflicts; served as a resource for off-shore escalations and support for training

 

Verizon Wireless/Alta Telecom Inc.                                                                      Atlanta, GA  

Contractor: Account Manager                                                                                                                2005

·         Responsible solely for managing, updating and mapping of network facilities using the database after cutover. Selected facility and equipment components, and assembled them into a circuit design based on customized parameters using TIRKS CE system.

 

Suncom/Teksystems                                                                      Charleston, SC

Contractor:Provisioner                                                                                                                   2005

·         Submitted and tracked ASR/WSR’s to various local Telco’s (Bell, Sprint, and Verizon). Oversight of daily installation.Coordinated and ensured the delivery process of wireless circuitry from order entry to the activation of service with the appropriate Telco’s using Granite XNG/Xpercom and Essent.  Processed and completed wireless telephone numbers porting via SOA (WNP). Updated database with pertinent info related to the FOC and order flow process and assisted in the mapping of network facilities using the Granite XNG/Xpercom database.

 

BellSouth LD/ITRM                                                                                                  Atlanta, GA                     Sr. Customer Care Account Manager                                              2003-03/2004

·         Responsible for pre and post-sale implementation and customer service support.  Handle issues related to complex corporate account billing, order fulfillment, change, and moves, add and delete orders for switched outbound and inbound services using CSG, Remedy and Orion order tracking/processing system. Performed subscriber service requests using various databases (LIDB/CNAM). General provisioning inquiries; answered ACD calls from customers/sales reps regarding billing and service issues. Provided project management billing analysis and technical expertise to Bellsouth Long Distance customers.

 

CBEYOND COMMUNICATIONS/Apex Systems                                   Atlanta, GA                           Provisioner               12/2001- 07/2003

·         Provisioning, proactively managed the delivery of service to end-users by monitoring order progress, responding to order rejects/troubles and identified, escalated and resolved jeopardy orders. Set up and processed service packages using Quintessent, Seibel, Metasolv and Granite for voice/data orders per customer request. Accessed TIRKS CE system to verify and select facility and equipment components, and assembled them into a circuit design based on certain parameters. Performed data validation and entry as required for executing and tracking voice/data service orders. Processed and activated telephone numbers.

 

 

 

Maryland College of Art and Design, Silver Spring, MD

Associate of Arts: Visual Communications/Graphics/Web Design